FAQs

Society Pet Sitter, Inc.

Have a question regarding our pet care services? We have the answer. Check out these FAQs and give us a call today for more information!

  • What happens if my pet becomes injured or ill?

    At Society Pet Sitter, Inc, we understand that your pet’s health and safety are of the utmost importance. That’s why we’re dedicated to providing excellent care and support, even in unexpected situations. Whether you need emergency pet care or the reliable dog walking Dallas, TX residents rely on, we’re here to help. Here’s what you can expect if your pet becomes injured or ill while under our care:


    • Immediate Action: If your pet experiences an injury or illness, our trained pet sitters will take swift action to assess the situation and provide necessary care. 
    • Transportation to Veterinary Care: In the event of an emergency, we will transport your pet to the nearest animal hospital or your designated veterinarian for prompt medical attention. 
    • Open Communication: We will keep you informed every step of the way. Our team will contact you or your designated emergency contact immediately to provide updates on your pet’s condition and discuss the next steps. 
    • Compassionate Support: Your pet sitter will remain with your pet throughout the duration of the emergency, offering comfort, support, and reassurance until you are reached and appropriate action is taken.
  • Will I always have the same pet sitter?

    At Society Pet Sitter, Inc, we understand the importance of building a strong and lasting relationship between you and your pet sitters. Our goal is to provide consistency and reliability in pet care, ensuring both you and your furry companion feel comfortable and secure. Whether it’s expert dog walking Dallas, TX residents depend on or personalized pet sitting services, we’re here to meet your needs. Here’s what you can expect regarding the continuity of your pet sitter:


    • Personalized Care: We strive to match you with a dedicated pet sitter team who understands your pet’s unique needs, preferences, and routines. 
    • Consistent Caregiver: Your assigned pet sitters will become familiar with your pet’s personality and habits, providing personalized attention and building trust over time.
    • Communication and Coordination: Your backup pet sitter will be fully briefed on your pet’s care routine, dietary requirements, medication schedules, and any other important details to ensure a seamless transition. 
    • Open Communication: We prioritize clear communication between you, your primary pet sitter, and the backup sitter to ensure all your concerns and expectations are met.
    • Your Peace of Mind: You can trust that your pet will receive the same level of care and attention from our backup sitter as they would from your primary sitter. 
    • Continuous Support: We’re committed to providing consistent, reliable pet care, ensuring your peace of mind while you’re away from home.
  • How do you handle pet accidents and destruction of property?

    At Society Pet Sitter, Inc, we understand that accidents can happen, and pets may sometimes cause unintentional damage to property. Rest assured, we’re committed to addressing these situations with care and professionalism. Whether you need reliable pet sitting or the dog walking Dallas, TX residents choose for dependable care, our team is here to support you. Here’s how we handle pet accidents and property damage:


    • Prompt Response for Cleaning and Remediation: Our pet sitters will make every effort to clean up pet accidents using the supplies you have on hand specifically for this purpose. 
    • Supply Replenishment: If suitable cleaning supplies are not available, we will purchase them on your behalf and include the cost in your final bill for the service. 
    • Limitations of Cleaning: Please understand that while we strive to effectively clean accidents, not all stains or odors can be completely eradicated, regardless of the product used. 
    • Communication and Adjustment: If we discover feces or urine during a scheduled visit and you have opted for one or two visits per day, we will adjust the number of visits as needed to ensure timely cleanup and pet care. 
    • Notification and Billing: You will be promptly notified if an adjustment to the visit frequency is necessary due to pet accidents, and any additional visits will be billed accordingly. 
    • Transparency and Accountability: We believe in transparent communication and accountability, ensuring you’re informed of any incidents and their resolution. 
    • Collaborative Approach: We work closely with you to address any concerns or preferences regarding pet accidents and property damage, striving to find solutions that meet your needs.
  • Do you offer any pet travel services?

    At Society Pet Sitter, Inc, we understand that transporting pets to vet appointments or grooming sessions can sometimes be challenging. That’s why we’re pleased to offer our reliable and convenient pet taxi service, ensuring your pet gets to their destination safely and on time. Whether it’s professional pet sitting or the dog walking Dallas, TX residents count on, we’re here to provide exceptional care. Here’s what you can expect from our pet taxi service: 


    • Safe and Comfortable Transportation: Our experienced pet sitters will provide your pet with a safe and comfortable ride to their destination, whether it’s a veterinary clinic, grooming salon, or any other appointment. 
    • Careful Handling: We handle your pet with the utmost care and attention, ensuring they feel secure and relaxed throughout the journey. 
    • Our Patient Approach With Shy Cats: For cats who may be shy or prone to hiding, we’ll take a patient approach to encourage them into a carrier for transport. 
    • Extended Efforts: Our pet sitters will spend at least 15 minutes attempting to coax your cat into the carrier. If successful, we’ll proceed with the transportation as planned. 
    • Communication: In the rare event that we’re unable to safely secure your cat in the carrier after this time, we’ll promptly notify you. This way, you can take appropriate action, such as rescheduling the appointment or notifying the vet or groomer of the situation. 
    • Transparent Communication: We believe in open and transparent communication every step of the way. If any challenges arise during the pet taxi service, we’ll keep you informed and work together to find the best solution for your pet.
  • What should I do when I return home?

    We ask that you contact Society Pet Sitter, Inc to confirm your return home. Whether it’s for pet sitting or the dog walking Dallas, TX residents count on, we prioritize clear communication to ensure seamless care for your pets.

  • Can I have someone share pet-sitting responsibilities with your service?

    At Society Pet Sitter, Inc, we prioritize the safety and well-being of both our pet sitters and your beloved pets. Whether providing reliable care or the dog walking Dallas, TX residents rely on, our approach ensures consistent, high-quality service. Here’s how we handle shared pet-sitting responsibilities:


    • Contracting Policies: Our insurance policies do not cover the presence of visitors or other caregivers in the home while our pet sitters are providing services. Therefore, we request that clients contract solely with Society Pet Sitter, Inc for all their pet-sitting needs
    • Safety Concerns: Having multiple caregivers in the home can pose safety risks for both our pet sitters and your pets. To ensure a safe and secure environment, we ask that clients refrain from sharing pet-sitting responsibilities with other individuals. 
    • Service Continuity: Contracting exclusively with Society Pet Sitter, Inc helps maintain consistency in the care provided to your pets. Our pet sitters are familiar with your pet’s routine, preferences, and any special needs, ensuring they receive the highest quality care at all times. 
    • Quality Assurance: By entrusting us with sole responsibility for your pet’s care, you can have peace of mind knowing that our trained and dedicated pet sitters will consistently meet your expectations and exceed your pet’s needs. 
    • Client Responsibility Acknowledgment: By contracting solely with Society Pet Sitter, Inc, clients acknowledge their understanding of and agreement to our policies regarding shared pet-sitting responsibilities. 
    • Discontinuation of Services: We reserve the right to discontinue caring for your pets if we become aware of another person performing duties we are contracted to perform or if there is evidence of neglect in the care provided to your pet during their scheduled times.
  • What pet supplies do you recommend I get before I go away?

    To ensure your pet’s comfort and well-being while you’re away, it’s important to have a sufficient supply of essential pet items on hand. Whether you’re relying on us for pet sitting or the dog walking Dallas, TX residents depend on, we’re here to help. If you run out of supplies, we’ll gladly pick them up for you and bill you accordingly. Here’s a checklist of supplies we recommend having available: 


    • Ample Supply of Food: Ensure you have enough pet food to last for the duration of your absence, including any special dietary items or prescription diets. 
    • Treats: Keep a supply of your pet’s favorite treats to reward good behavior and provide enrichment. 
    • Litter: If you have a cat, make sure you have enough litter to last throughout your time away. Keep extra bags or containers stored for easy access.
    • Bedding: For small pets like pocket pets or birds, ensure you have an adequate supply of bedding material or cage lining. 
    • Medications: If your pet requires any medications or supplements, ensure you have a plentiful supply and clear instructions for administration. 
    • First Aid Kit: Keep a pet-specific first aid kit stocked with essentials such as bandages, antiseptic wipes, and styptic powder for minor injuries.
  • What's your walking policy for extreme weather conditions?

    At Society Pet Sitter, Inc, we prioritize the safety and well-being of your furry companions, especially during extreme weather conditions. Whether during our pet sitting services or the dog walking Dallas, TX residents choose, we’re committed to keeping your pets safe and comfortable. Here’s how we handle dog walks during temperature extremes: 


    • Limited Outdoor Activity: If the heat index exceeds 100 degrees Fahrenheit, we will limit outdoor activities for dogs. This includes short walks for dogs accustomed to being outdoors in high temperatures. 
    • Precautionary Measures: We take precautionary measures to ensure your pet’s safety, such as providing ample shade, access to water, and monitoring for signs of overheating. 
    • Safety Concerns During Severe Storms With Thunder and Lightning: During strong storms accompanied by thunder and lightning, we prioritize your dog’s safety by avoiding outdoor walks. Loud noises and unpredictable weather can cause stress and anxiety in pets.
    • Indoor Time: Instead of walks, we will take your dog outside briefly for bathroom breaks and spend the remainder of the visit indoors, providing companionship and comfort.
    • Adjustments for Temperature Control: If the temperature in your home is too warm or cold for your pets, we will adjust the thermostat accordingly to ensure their comfort and well-being. 
    • Continuous Monitoring and Communication: Our pet sitters are trained to monitor your pet’s behavior and well-being during extreme weather conditions. We provide feedback and updates to ensure you’re informed about your pet’s care. 
    • Client Input and Preferences: We welcome your input and preferences regarding your dog’s outdoor activities during temperature extremes. Your pet’s comfort and safety are our top priorities, and we strive to accommodate your wishes whenever possible.
  • How long is a typical visit?

    At Society Pet Sitter, Inc, we understand the importance of maintaining your pet’s routine, including feeding times, playtimes, and outdoor breaks. Our services, including the dog walking Dallas, TX residents depend on, are designed to keep your pets happy and comfortable. Here’s how we handle visit timing:


    • Prioritizing Your Pet’s Routine: We strive to keep your pets on their regular routine to minimize disruption and ensure their comfort while you’re away. 
    • Flexibility With Visit Times: While we aim to accommodate your requested visit times, we cannot guarantee exact times due to factors such as traffic, unexpected delays, and the needs of other clients. 
    • Visit Timing Guidelines: Visits are typically scheduled within a one to two hour window of time. This flexibility allows us to manage our schedule effectively while still providing timely care for your pets. In fact, according to Petsit, the average time for a pet care visit is 30 minutes, and we strive to meet or exceed that for the best pet care.
    • Daily Visits: For most clients, we schedule a minimum of two to three visits per day, spaced apart. This ensures your pets receive consistent attention and care throughout the day. We offer extended visits to have your pets enjoy longer companionship. 
    • Priority Visits for Medication Needs: If your pet requires time-sensitive medication administration, these visits will be given priority to ensure timely and accurate dosing. 
    • Special Arrangements: If your pet has specific medication needs or requires additional visits for any reason, please let us know, and we’ll work with you to accommodate their needs
    • Open Communication: We keep you informed of our visit schedule and any adjustments made to ensure transparency and peace of mind while you’re away. 
    • Feedback and Adjustments: We welcome your feedback on visit timing and any adjustments needed to better meet your pet’s needs.
  • Why do you request two sets of keys?

    At Society Pet Sitter, Inc, we prioritize the safety and well-being of your pets, even in unexpected situations. Here’s why we request two sets of keys for your convenience and our contingency planning, which supports the dog walking Dallas, TX residents depend on:


    • Emergency Preparedness: Occasionally, unforeseen circumstances may arise, such as a pet sitter’s key becoming lost or damaged. Having two sets of keys allows us to ensure uninterrupted care for your pets, no matter the situation. 
    • Continuity of Service: With two sets of keys, we can guarantee that your pets will receive the care they need, regardless of any unexpected events that may occur during your absence. 
    • Key Management and Security: One set of keys is securely stored in our office, ensuring they are always available in case of emergencies or last-minute scheduling changes.
    • Pet Sitter Access: The second set of keys is assigned to the designated pet sitter responsible for your pet’s care during your absence. This ensures they have convenient access to your home for scheduled visits. 
    • Client Privacy and Security: Your privacy and security are important to us. Client keys are discreetly marked with your pet’s name and last name only, without including your address on the key tag. 
    • Peace of Mind: Knowing that your keys are securely stored and managed provides peace of mind, allowing you to enjoy your time away with confidence in our pet care services.
  • How will you maintain my pet's routine?

    We understand how important it is to maintain your pet’s routine, including feeding times, playtimes, and outdoor potty breaks. Here’s how we handle visit timing:

     

    Prioritizing Your Pet’s Routine:

    • Consistency is Key: Our goal is to keep your pets on their regular schedule while you're away. This will help to minimize disruption and ensure their comfort.
    • Flexibility With Visit Times: We strive to schedule your requested visit times, but we may not be able to guarantee precise times due to variables like traffic, unforeseen delays, and the requirements of other customers.

    Visit Timing Guidelines:

    • Approximate Timing: Visits are usually scheduled within a 1-2-hour window. This allows us the flexibility to manage our schedule and provide timely care for your pets.
    • Daily Visits: We typically arrange for two to three visits each day for our customers, with intervals in between. This way, your pets will get regular attention and care all day long. We also provide longer visits for those who want their pets to have extra companionship.

    Priority Visits for Medication Needs:

    • Medication Considerations: We prioritize scheduling for pets who need time-sensitive medications administered to ensure timely and accurate dosing.
    • Special Arrangements: Let us know if your pet has specific medication needs or requires additional visits for any reason.

     

    Open Communication:

    • Stay Informed: You'll always be informed of our visit schedule and any necessary adjustments to ensure transparency and peace of mind.
    • Feedback and Adjustments: We encourage you to provide feedback on our visit timing and/or suggestions for any adjustments to better meet your pet’s needs.
  • What is pet taxi service?

    We understand that it can be difficult to transport pets to vet appointments or grooming sessions at times. This is why we are happy to provide our trustworthy and convenient pet taxi service, guaranteeing that your pet reaches their destination safely and punctually. Here's what you can anticipate from our pet taxi service: 


    Professional Transport:

    • Safe and Comfortable Rides: Our skilled animal caregivers will ensure that your pet has a secure and cozy journey to their intended location, be it a vet's office, grooming parlor, or any other scheduled visit.
    • Careful Handling: We take care of your pet with great attention and care, making sure they feel safe and calm during the trip.

    Handling Shy Cats:

    • Patient Approach: Encouraging shy or hiding cats to enter a carrier for transport will require a patient approach.
    • Extended Efforts: Our pet sitters will try for at least 15 minutes to encourage your cat to enter the carrier. If they succeed, we will continue with the transportation as scheduled.
    • Communication: If we are unable to safely place your cat in the carrier after this time, we will promptly inform you. This will allow you to take necessary steps, such as rescheduling the appointment or informing the vet or groomer about the situation.

    Your Pet’s Well-Being Is Our Priority:

    • Transparent Communication: We are committed to maintaining open and transparent communication at every stage. If any difficulties occur during the pet transportation service, we will ensure that you are kept informed and collaborate with you to identify the optimal solution for your pet.
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